Interact with Clients 24/7/365
As more prospective clients use the internet to find qualified legal help, your ability to quickly engage and respond to visitors on your law firm website is crucial. LiveHelpNow gives you the tools to greet each visitor to your website and provide information to help convert potential leads to your next legal client.
Build your client base with legal customer service software
Referrals are no longer the key to a successful law practice. Your law firm website is an essential tool to develop and maintain your client base. LiveHelpNow customer service tools give large law firms and sole practitioners the tools they need to respond to new client inquiries rapidly and effectively.
While you may not have considered live Chat for your law office, consider the ways our tools help you work with new and existing clients:
Need to outsource your live chat support? No problem!
HelpSquad offers trained live chat agents for your business.
LiveHelpNow partnered with HelpSquad to offer 24/7 US Based chat service to field sales and support inquiries on your website
LiveHelpNow - Help Desk Customer Service Software for the Legal Industry
Real-time communication and callback management
Depending on your area of practice, you may need to know as soon as a new client leaves you a callback message. With LiveHelpNow, you learn of the callback request, its content, and contact information as soon as the message is received. For many people seeking urgent legal guidance, LiveHelpNow works as a legal help desk, giving your attorneys an opportunity to review and respond to potential new clients.
Analytics and business intelligence
When visitors arrive at your website, LiveHelpNow immediately gathers information to help you create a client profile and collects data on the web sites or search engines referring traffic to your site. Potential clients can fill out a customized ticket request, providing contact information, their topic of inquiry, and whether they wish to be contacted via Chat, email, or text.
Confidential information is often shared between clients and legal counsel. LiveHelpNow Secure Forms lets you create customizable forms for securely sharing credit card, social security, financial, legal, and other sensitive information in a HIPAA- and PCI-compliant platform
High quality client service software helps you save money and assist clients
First-time visitors to your law firm website are looking for evidence of experience, knowledge, and skill in your area of practice. Use LiveHelpNow to develop and build an interactive knowledge base to give potential clients access to information about your areas of practice, frequently-asked questions, and data on successfully handled cases. You can set triggers for Chat agents as your visitors navigate your website, or after they have viewed information about your areas of legal specialty. Information combined with professional customer service make it more likely your website visitor will leave callback information to speak with an attorney about their case.
LiveHelpNow is affordable, accessible, and useful
Interactive Chat software delivers always-on customer care at a reasonable price. We also offer affordable access to live Chat agents who can provide primary service or pick up calls outside of your normal business hours. Hired for their professionalism and customer service capability, our live Chat agents are trained to seamlessly represent your law firm services in a friendly, accurate, and affordable way.
Don’t wait. LiveHelpNow offers cost effective customer service software for law firms and sole practitioners
Use LiveHelpNow to stay competitive, convert leads to potential clients, and offer client services that will earn you referrals. Try a full-feature, free, 30-day trial today.